Privacy Policy

1. Information We Collect

aloh4d collects several types of information to provide, maintain, and improve our services, ensure account security, comply with legal obligations, and deliver a personalized gaming experience. The information we collect falls into the following categories:

1.1 Personal Identification Information

When you create an account on aloh4d, we collect personal information necessary for account registration, identity verification, and compliance with Know Your Customer (KYC) regulations. This includes:

• Full legal name as it appears on your Indonesian National ID Card (KTP)
• Date of birth (to verify you are at least 21 years of age)
• Indonesian National ID Card (KTP) number
• Residential address in Indonesia
• Valid email address
• Indonesian mobile phone number
• Scanned copies or photographs of your KTP (front and back)
• Selfie photograph holding your KTP for identity verification

1.2 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Permata
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction history including deposits, withdrawals, and payment methods used
• Payment provider information and transaction identifiers

We do not store complete credit card numbers or sensitive banking passwords. Payment processing is handled through secure, encrypted connections with our payment partners.

1.3 Gaming and Account Activity Data

To provide gaming services, analyze platform usage, detect fraud, and improve user experience, we collect data related to your activity on aloh4d:

• Gameplay history including bets placed, games played, win/loss records
• Login history, session duration, and account access patterns
• Bonus claims, promotional participation, and reward redemptions
• Customer support interactions including chat logs, email correspondence, and support tickets
• Responsible gaming tool usage (deposit limits, self-exclusion requests, session reminders)

1.4 Technical and Device Information

When you access aloh4d, we automatically collect technical information about your device and internet connection:

• IP address and general geographic location (city/region level, not exact GPS coordinates)
• Device type, model, and operating system (Android, iOS, Windows, macOS)
• Browser type and version (Chrome, Firefox, Safari, Edge)
• Screen resolution and device language settings
• Cookies and similar tracking technologies (see Section 6 below)
• Referring website or application that directed you to aloh4d

2. How We Use Your Information

aloh4d uses the personal information we collect for the following purposes:

2.1 Account Management and Service Delivery

• Create and maintain your gaming account
• Process deposits, withdrawals, and payment transactions
• Deliver gaming services including sports betting, live casino, slots, togel, and sabung ayam
• Manage bonuses, promotions, and loyalty rewards
• Provide customer support and respond to your inquiries

2.2 Security, Fraud Prevention, and Compliance

• Verify your identity and age (21+ requirement)
• Detect and prevent fraud, money laundering, underage gambling, and other illegal activities
• Monitor for unusual betting patterns, collusion, or bonus abuse
• Comply with legal obligations including KYC/AML (Anti-Money Laundering) regulations
• Enforce our Terms and Conditions and Responsible Gaming policies
• Protect the security and integrity of the aloh4d platform

2.3 Platform Improvement and Personalization

• Analyze platform usage patterns to improve game selection, user interface, and features
• Personalize your gaming experience with game recommendations and tailored promotions
• Conduct market research and gather feedback to enhance our services
• Optimize website performance, load times, and mobile responsiveness

2.4 Marketing and Communications

• Send promotional emails about new games, bonuses, and special offers (you can opt out at any time)
• Notify you about important account updates, policy changes, and security alerts
• Send transactional emails confirming deposits, withdrawals, and account activity
• Communicate via SMS or WhatsApp for account verification, security notifications, or time-sensitive promotions (with your consent)

3. How We Protect Your Information

aloh4d takes data security seriously and implements comprehensive technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

3.1 Encryption and Secure Connections

• All data transmitted between your device and aloh4d servers is encrypted using SSL/TLS (Secure Socket Layer / Transport Layer Security) protocols with 256-bit encryption
• Sensitive data including passwords, KTP images, and financial information are encrypted at rest using industry-standard encryption algorithms
• Payment transactions are processed through PCI-DSS compliant payment gateways

3.2 Access Controls and Authentication

• Strong password requirements enforce secure account credentials
• Two-factor authentication (2FA) available for enhanced account security
• Internal access to personal data is restricted to authorized personnel only, on a need-to-know basis
• All employee access to sensitive data is logged and monitored

3.3 Infrastructure and Network Security

• Regular security audits and vulnerability assessments conducted by independent security firms
• Firewalls, intrusion detection systems, and DDoS protection to prevent unauthorized access
• Secure, redundant data backups stored in geographically distributed locations
• Regular software updates and security patches applied promptly

3.4 Monitoring and Incident Response

• 24/7 security monitoring to detect and respond to potential threats
• Incident response procedures to address data breaches promptly
• Mandatory notification to affected users in the event of a data breach involving sensitive information

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your personal information using the most advanced security technologies available.

4. Data Sharing and Disclosure

aloh4d does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating the aloh4d platform, including:

• Payment processors and banks that handle deposit and withdrawal transactions (BCA, BRI, BNI, Mandiri, e-wallet providers)
• Game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and others
• Identity verification services that assist with KYC compliance
• Customer support platform providers
• Cloud hosting and data storage providers
• Marketing and email service providers (for promotional communications you've opted into)

These service providers are contractually obligated to use your information only for the specific services they provide to aloh4d and to maintain the same level of data protection as outlined in this Privacy Policy.

4.2 Legal Obligations and Law Enforcement

We may disclose your personal information if required by law, regulation, legal process, or governmental request, including:

• Compliance with court orders, subpoenas, or legal investigations
• Cooperation with law enforcement agencies investigating illegal activities
• Protection of aloh4d's legal rights, property, or safety
• Prevention of fraud, money laundering, or other criminal activities
• Enforcement of our Terms and Conditions

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. You will be notified via email or prominent notice on our website of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize us to share information with a specific partner service.

5. Data Retention

aloh4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your account's active status and as long as you continue using our services.
• Closed Accounts: After account closure, we retain certain information (name, KTP number, transaction history) for 5-7 years to comply with financial record-keeping requirements, anti-money laundering regulations, and potential legal claims.
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you again.
• Gaming and Transaction Records: Bet histories, deposits, withdrawals, and game outcomes are retained for 5 years for dispute resolution, auditing, and regulatory compliance.
• Support Conversations: Customer support chat logs and email correspondence are retained for 2 years for quality assurance and training purposes.

After the retention period expires, we securely delete or anonymize your personal information so it can no longer identify you individually.

6. Cookies and Tracking Technologies

aloh4d uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, recognize returning visitors, and improve functionality.

6.2 Types of Cookies We Use

6.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect website functionality. Disabling essential cookies may prevent you from logging into your aloh4d account or using certain features.

7. Your Privacy Rights

As an aloh4d user, you have certain rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you by contacting our support team.
• Right to Correction: If your personal information is inaccurate or incomplete, you can update it through your account settings or by contacting support.
• Right to Deletion: You may request deletion of your personal information, subject to legal retention requirements. Account closure requests can be submitted through customer support.
• Right to Object: You can object to certain data processing activities, such as marketing communications, by opting out through your account settings or email unsubscribe links.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process data (e.g., marketing), you can withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 9 below.

8. Children's Privacy

aloh4d is strictly for users aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and permanently close the associated account. Parents or guardians who believe their child has provided personal information to aloh4d should contact us immediately.

9. Changes to This Privacy Policy

aloh4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, sending you an email notification or displaying a prominent notice on the platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team: